Returns and Refunds
Thank you for shopping with Hill’s London. We hope you love your purchase, but if for any reason you are not completely satisfied, you can return your order within 14 days of delivery.
1. Return Window (14 Days)
You may request a return within 14 days of delivery.
To be eligible for a return:
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The item must be unworn, unused, unwashed
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All original tags must be attached
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Item must be in original packaging
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No stains, odors (including perfume), deodorant marks, makeup, or damage
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Proof of purchase is required
Returns requested after 14 days from delivery will be automatically denied.
2. How to Request a Return
To initiate a return:
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Email us at [your email]
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Include:
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Your full name
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Order number
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Reason for return
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Clear photos of the item
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Returns sent without prior approval will not be accepted.
3. Return Shipping Costs
Customers are responsible for all return shipping costs.
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We do not provide prepaid return labels.
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Original shipping fees are non-refundable.
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We are not responsible for lost or damaged return shipments.
We strongly recommend using a tracked and insured shipping service.
4. Condition Inspection & Rejection
All returns are inspected upon arrival.
We reserve the right to deny refunds if:
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Items show signs of wear
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Tags are removed
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Items are damaged
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Item smells of perfume, smoke, or deodorant
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Item is returned outside the return window
If a return is rejected:
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The item can be shipped back to you at your expense
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If shipping is not paid within 7 days, the item may be discarded
5. Refund Processing
If your return is approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days after inspection
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Your bank or payment provider may take additional time to post funds
Shipping costs are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue and packaging
Failure to report within 48 hours may result in denial of replacement or refund.
We reserve the right to request return of damaged goods before issuing refunds.
7. Order Cancellations
Orders cannot be canceled once processed or shipped.
Please review your order carefully before completing checkout.
8. Chargebacks & Disputes
By completing a purchase, you agree to contact us first to resolve any issues.
Filing a fraudulent chargeback after receiving goods may be considered theft and reported accordingly.
We reserve the right to submit:
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Delivery confirmation
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Order verification details
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IP address records
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Communication history
9. Refused Deliveries
If a package is refused or returned due to:
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Incorrect address provided
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Failure to collect
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Refusal to pay customs/duties
The refund will exclude:
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Original shipping cost
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Return shipping cost
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Any customs fees incurred
10. International Orders
Customers are responsible for:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
These charges are non-refundable.
11. Exchanges
We do not offer direct exchanges.
If you would like a different size or item:
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Return the original item (if eligible)
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Place a new order
12. Fraud Prevention
We reserve the right to:
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Refuse returns from accounts with excessive return history
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Deny refunds suspected of abuse
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Limit or ban future purchases
What should I do if an item arrives damaged or faulty?
Occasionally, an item may be damaged during production or transport.
We’ll be happy to resolve this for you — simply send an email to hillslondoninfo@gmail.com with a clear photo of the issue.
Our support team will get back to you as soon as possible to arrange a solution.
What if I want to return my order after the return period?
Please ensure your return is shipped within 14 days of receiving your package.
In exceptional cases, if the return period has expired, we may offer an exchange or store credit instead.
Contact our support team to discuss the available options.
